Wow, time fly so fast and now is already week 14. This is my last post on the overall of 14 weeks of LMS tutorial. After taking this IS- LMS module, I have gain a lot of knowledge, skills and also get to know more about myself through those questionnaires inside the tutorial notes.
In this module, I learn how to manage my anger or conflict in a better way and also know how to be an effective listener.
For example, when you are angry with your friends, try to recognise and acknowledge that you are angry.We should voice out our feelings instead venting anger on others.
In week 11, we have done a role play on conflict and it was so fun. Through this role play, we have a better understanding on how to manage conflict. If the next time I encounter any conflicts, I think I'm able to resolve it in a better, peaceful way.
In the past, I thought I'm an effective listener. However, after doing the questionnaires, I found out that I'm just a fair listener. So after the tutorial I know how to improve my listening skills through using the "empathetic listening responses" and many more techniques.
By now, I think my self- esteem has become healthier compare to the past. I'm able to manage my stress and become more self- confident. Haha.
Lastly, I did enjoy this module. I got to know many friends from different courses or classes. I also know how to be an effective listener, manage my anger and conflict. Moreover, this module do not have exam so I do not feel that stressful. Haha [^0^]...

Hello, this is my third post on conflict and teamwork. Wow, now is already week 13. In week 11, my group had completed our Group Assignment 3. We did a 'LIVE' role play in front of our classmates. During the role play and presentation, my group members are feeling extreme nervous and worry because of 2 reasons. First reason, we afraid that our classmates don't understand what are we acting or presenting. Second reason, is because we are the first group to present. But overall it was well done. From this project work, I get to know more about my team members and learnt that teamwork is very important.
In the past, I dislike doing project as it is time consuming and might even end up chatting instead of doing project. However after this project, my mind start to change. Maybe because we are efficient, able to finish our project within a short period( 2 to 3 times of meeting) and when it come to brainstorm, all of will voice out/ share our ideas. However one problem that we encounter is time management, as 2 of our members are from BIT and we have different time table. So we can only make full use of the 2 weeks holiday to complete it as quickly as possible. Through this project presentation, I think in some way it has help me to boost some of my confidence.
After doing the conflict management style questionnaire, my conflict style is the OWLS. I not sure whether it accurate, cause something I will avoid from the conflict like the TURTLE. When I was secondary 3, I have a conflict with my best friend because of misunderstanding. This conflict happened like that ...
That day, she came to my house to do homework. Half way through, I went to the toilet and when I came back I discovered that she was reading my diary. At that moment, I was super angry, scolded her and asked her to leave my house immediately. We did not talk to one another for about 4 days. Later, I realise that it was my fault as I forgot to keep my diary after writing and left it open on the table. In the end, I made the first move and wrote an apologise letter to her. After this conflict, it did strengthen our friendship. Haha [^o^]
I think it the next time when I encounter conflict again, I will use Kare Anderson's Model to resolve the conflict. First, is to identify your need. Second, probe for others' needs and don't begin a question with "why". Third, invest time to build trust and be able to control your negative emotions. Lastly, propose a solution that support their main needs and yours as well. Furthermore, try to provide more options which help you to move towards agreement.
Conflict is a normal part of our daily lives and social relations. Hence I think that when you encounter conflict don't avoid it, the best is solve the problem as soon as possible.